Elowen

At Collection By Fatima, every item is made-to-order and tailored to your unique preferences. As a result, we do not offer refunds, returns, or exchanges once the customization process has begun.

No Refunds

• All payments are non-refundable.
• Not provide refunds under any circumstances, except where legally required.
  

Customization Adjustments (If There’s a Defect on Our Part)

We are committed to delivering products that meet the specifications agreed upon at the time of order. If you receive an item that has a clear defect or differs significantly from your confirmed customization details, we offer free adjustments under the following conditions:

Eligibility for Adjustments:

The request must be made within 7 days of delivery.

• The item must be in original condition (unworn, unwashed, and with tags).
• You must provide proof of purchase and clear images of the defect.
• Adjustments will only be offered if the defect or issue is from our side.
• Adjustments are subject to feasibility and may take additional time.

How to Request Support:

If you believe there is an issue with your order that meets the above criteria, please contact us:

📧 Email: collectionbyfatima152@gmail.com
📱 WhatsApp: +92 321 6666071
📱 Call: +1  307-269-6964